Samsung’s Accessibility Initiatives Still Leaving Users Behind

Samsung’s Commitment to Accessibility Falls Short for Many Users

Despite Samsung’s public commitment to accessibility, many users with disabilities continue to face barriers when using the company’s products and services. These barriers prevent users from fully accessing and enjoying Samsung’s technology, limiting their ability to participate in the digital world.

Inaccessible Websites and Apps

One of the most significant accessibility issues with Samsung products is the inaccessibility of their websites and apps. Many of these platforms lack proper keyboard navigation, screen reader support, and alternative text for images, making them difficult or impossible for users with visual impairments to use.

Lack of Closed Captioning

Another major accessibility concern is the lack of closed captioning on Samsung’s video content. This includes videos on the company’s website, social media channels, and even its own streaming service. Without closed captioning, users who are deaf or hard of hearing cannot access the audio content of these videos.

Limited Accessibility Features

While Samsung does offer some accessibility features in its products, these features are often limited in scope and functionality. For example, the company’s voice assistant, Bixby, does not support all of the same commands as its competitors, making it less useful for users with disabilities.

Ignoring User Feedback

Perhaps most concerning is Samsung’s lack of response to user feedback about accessibility issues. Despite repeated requests from users with disabilities, the company has been slow to address these concerns, leaving many users frustrated and excluded.